Today, when i reached work, there was a package from Amazon.com (UPS shipping) with my workplace address but different person's name. This is a common misconception. If so, is it from this same seller (if you know the seller name) and possibly a switched order? That wasn't all, though. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. In ⦠Federal Trade Commission rules regarding mail and online orders, this expanded FAQ from the FTC on this very subject, their iPhone order included three additional Apple devices. The customer service rep then tried to generate a UPS return label for the package, but because the ordered items weren’t associated with Bobby’s account, the links to print out the return labels did not work. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. Long admits that it was odd to come home to a brown package containing a soccer ball that she didnât order, but what made it even stranger was the fact that no one had her new address yet. As the carriers are notified, either by the person who sent the package or the rightful recipient, that the delivery never arrived where it should have, they will track the delivering process and locate the parcel. Then last year, there was the Consumerist reader who found themselves the beneficiary of Walmart’s shipping department when their iPhone order included three additional Apple devices. Its not true, makes no sense if you think about it and causes more harm then good from people who think they can have their cake and eat it too. Order number? In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? I put them in the pillar box clearly marked âdeceasedâ and so far no more. Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. Is this FBA or merchant-fulfilled? I received a parcel from Amazon but it was addressed to my husband, who did have an Amazon account but I closed it when he died 3 years ago. I know DUH⦠sorry but please HELP me I looked it up and the directions said I could edit any post and delete it- However I havenât found the edit feature. If it was something cheap, chances are Amazon will tell you to keep it or toss it. If it happened to me, Iâd put it in an envelope and mail it on to the person on the packing list. If you receive merchandise you didnât order, you may keep it as a gift. Follow the instructions on that notice to request redelivery or to arrange collection of the package. That is, until it arrived a couple days later in a Walmart box. Is there a packing slip? “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. After a certain time, you canât edit your post and only the Forum Administrator can remove information. A postmen should be able to pick it up from you and return it to sender. My parents received three packages from Amazon with their address and someone else's name. If it was something cheap, chances are Amazon will tell you to keep it or toss it. I called the sender's customer support, confirmed that my order had also gone to the wrong place (and would be replaced with their apologies), but they did not want the leather jacket back so I gave it away. I took the blender out and it had been used before. The woman, who tells us she has never ordered from Amazon before, received her first surprise package from the retailer the day she purchased her new home. The item was sold and fulfilled by Amazon in a period of exactly 30 days; An item shipped by Amazon during the holiday season (November 1 st to December 31 st) can be returned till the last day of January. I mailed it on to her, so I expect the seller to reimburse my mailing expense, thank you The ⦠Sender will have to figure it out then. +A. If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Now, you might be reading this thinking, âWow, that would be a great problem to have.â But thereâs a reason why itâs more troubling than it seems at first glance! I got someone elses order shipped to me- what should I do? If they want it back, theyâll provide a convenient method to return it. received someone else's package from amazon. In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. Since you are not been charge. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Back in 2012, we told you about two separate readers who each somehow ended up with five iPads from Best Buy even though they had only ordered one. order. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. 31 Dec 2020 Look around the delivery location for your package. Originally posted by: gsethi One of my workplaces used to be a mail box shop several years ago (I think it closed down in 2002 or so). Then Iâd e-mail the seller and tell them my order did not arrive, but I did receive Ms. XXXXXâs The exception to the rule is an honest merchant mistake. If they want it back, theyâll provide a convenient method to return it. Cease, I so agree, I am so annoyed when people perpetuate that myth of Federal law states you can keep it. After that, 2 more arrived, each containing a Twirl chocolate bar of all things! A ⦠And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. I received a package addressed to someone else with my address. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” In an Amazon seller forum in June, there was a brief discussion of some receiving unordered packages.. Better not to touch them: A scam popping up in the U.S. could mean trouble for victims. Wait 48 hours. Seller name? On that message, click on the yellow triangle and report it to the Forum Administrator to remove the information. Donât wait for an Amazon rep to see it and take it down. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they didn’t order. I did recently order an Amazon package and have already received it. I live alone and do not frequently order anything. +Q. It is a nose clip for swimming- It was sent to me in a polybag and inside was another shipping envelope addressed to someone else- Iâm really busy to have to spend time to take care of thisâwhat is the easiest solution? Now itâs not me spewing nonsense, LOL!!! This scam, also called âbrushing,â involves unknown senders ⦠Once you tell Alexa to play the notification, sheâll tell you which package it is (by saying the items that are being shipped) and tell ⦠FIX: I spoke with an Amazon rep ⦠The Federal Trade Commission rules regarding mail and online orders state that “customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.” I received a package that has my address but it is not mine. I received a package belonging to someone else. Have you heard of the Amazon package scam called âbrushing?â This scheme involves receiving random packages from Amazon you didnât order that just show up on your doorstep. So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? Eventually, they can come to your house and enquire about the package â this should not surprise you. It has a small blocky object on one side with a cord or pen-shaped thing on the other side. If the mail is for a former resident. I once received an expensive leather jacket that the company had mixed up with my order for something completely different, sent via UPS. One person â identified only as Nikki â told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. If you get someone elseâs package regularly, itâs possible the person making the orders never changed their address with Amazon or has made a mistake somewhere. So that link will come in so handy! I got someone elses order shipped to me- what should I do. If you ordered something recently and were expecting one item and got the nose clip instead, call Amazon Customer Service at 866-216-1072. But if you believe it’s just an error and want to see if it can be fixed, the FTC suggests that you notify the seller and offer to return the merchandise, so long as the seller is the one who will pay for all of the return shipping. At this point, the rep told Bobby to just keep the items. In that case, at some point, you may want to just reach out to the USPS and let ⦠“Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.” I know, it irks me, and every time I see it here or on another forum, I try to correct it. This was the question posed by Consumerist reader Bobby, who didnât realize until after the box was opened that one of the Amazon packages they received this ⦠Most products shipped by Amazon have likely been in a package for some time, meaning that the inside product probably isn't a super likely source of infection. Editor's Note: This article originally appeared on Consumerist. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. I would call Seller Support and ask if they can help you. She asked my parents to leave the packages in front of their door and she will pick up the packages. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. If there is an order number try contacting amazon with the order number. The other peson suggested contacting Amazon. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.+. With this enabled, youâll receive a notification on all of your Echo devices whenever the status of your Amazon package changes to âOut for Deliveryâ. “You can just keep the items or donate. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this week was actually intended for someone who had previously lived at their address. I received someone else's Amazon package - what should I do? If, like Bobby, you do receive unordered merchandise, you’re not legally obligated to tell the seller. Thanks for the help- can anyone tell me how to delete my post that I put my name and address into??? Most people understand that we humans make mistakes. Blog Post.
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